Due to COVID-19, we are experiencing significant delays in shipment processing and delivery as most carriers are unable to guarantee the expected delivery time.

Frequently Asked Questions

Lollipop Information

How Far In Advance Should I Order?

Our sweet treats are made-to-order and are never stored. We always recommend ordering as soon as possible. For orders of more than 100, ideally, you should order 4-5 weeks before your event to leave room for any changes.  

When ordering your lollipops, please allow enough time to include processing and shipping times. We recommend, when checking out your items, please choose your excepted delivery date, so that our team can ensure that you received your deliciously sweet treats on time. We recommend choosing a delivery date no more than 1 week before your event date to ensure timely delivery and freshness.  

If you request your order to be made and delivered well before the event date, we hold zero liability for the condition of the product at the time of the event.  

Is The Picture Food Safe?


Yes, the image inside of the lollipops is 100% edible. All of our images are printed on a designated edible printer using only edible ink and paper. The paper has a slight vanilla taste.  

Are The Lollipops Nut And Gluten-Free?

All of our products are nut, dairy, and gluten-free but unfortunately, our kitchen is not free of allergens. 

Ingredients And Allergens

Base Ingredients: Cane Sugar, Glucose, Distilled Water, Coconut Spray, Assorted Flavour Extract


May contain coconut oil. 

Order Information

Processing Time

Please allow 3-5 days for us to process and fulfill your order before it is shipped to you. We want to send you the freshest product possible, our candy and chocolate are created in small batches to ensure quality and freshness From the time you confirm your order, each sweet treats are handcrafted, packaged/label, then ship out to you. 

For any time-sensitive deliveries, please send us an email at orders@icedicedbaby.com 


How To Care 

Our lollipops are made with no preservatives or additives, so they can last from 6-8 weeks depending on temperature and storage.  

The lollipops should be kept in a cool, dry place away from heat and direct light. Sealing your lollipops in a zip-lock bag or an airtight container will help with extending the shelf life of your lollipops.  

For optimal flavour, we recommended that our lollipops are enjoyed within the first month.

Please do not place lollipops in the fridge or freezer  

Refund & Exchanges
We hope that you’re happy with your purchase, but we understand that due to circumstances that isn't always the case. We strive to make a wonderful tasty product that everyone would love.  

Due to the edible nature of our products, but perishable food products cannot be returned.  

Exchange  
We only replace items if they are defective or damaged, due to an error on our part.

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item. 

If your candy arrives damaged or contaminated in any way, please contact us directly at orders@icedicedbaby.com and we will do our best to resolve the problem.  

Depending on where you live, shipping my vary.