Due to COVID-19, we are experiencing significant delays in shipment processing and delivery as most carriers are unable to guarantee the expected delivery time.

FAQ1


FAQ

How far in advance

All of our lollipops are made-to-order and are never stored. We always recommend ordering as soon as possible. For orders of more than 100 lollipops, ideally, you should order 4-5 weeks before your event, and to leave room to make any changes.

We recommend, when checking out your items, please leave your event date and excepted delivery date, so that our team can ensure that you received your deliciously sweet treats on time.

We recommend choosing a delivery date no more than 10 days to a 1 week prior to your event date in order to ensure timely delivery and freshness.

If you request your order to be made and delivered well before the event date, we hold zero liability for the condition of the product at the time of the event.

 

Processing time

All lollipops are made to order. Therefore, all orders take 5-7 days to be processed before they are ship. From the time you confirm your order, each lollipop is handcrafted, packaged/label, then ship out to you.

 

For rush orders, please send us email at orders@icedicedbaby.com


Is the picture safe to eat?

 

Yes, the image inside of the lollipops is 100% edible. All of our images are printed on a designated edible printer using only edible ink and paper.

The paper has a slight vanilla taste.

Are the lollipops nut and gluten-Free?

All of our products are nut, dairy, and gluten-free but unfortunately, our kitchen is not free of allergens.

 


Shelve Life

All of our lollipops are made with no preservatives or additives. Each lollipop can last from 6-8 weeks. They can last longer depending on storage and humidity levels in your area.

 

All orders come with a how-to-care card with all information on how to store your candy.

How to Care

The lollipops should be kept in a cool, dry place away from heat and direct light. Sealing your lollipops in a zip-lock bag or airtight container will help with extending the shelf life of your lollipops.

For peak deliciousness we recommended that our lollipops are enjoyed within the first month

Please do not place lollipops in the fridge or freezer.